Shipping and returns
1 - SHIPPING INFORMATION
All orders are processed within 1-7 working days (excluding weekends and holidays) after receipt of your order confirmation email. When we ship your order, you will receive a notification.
We have no control over potential delays due to problems with the postal service or force majeure events, but we will endeavour to process orders as soon as possible.
2 - RATES AND ESTIMATES FOR DOMESTIC AND INTERNATIONAL SHIPMENTS
Free shipping is provided for all orders in Italy and from 100€ in Europe.
The shipping rates for your order will be calculated and displayed at check-out.
We currently offer international shipping to Europe, Switzerland, USA and UK.
Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Mon Lien Atelier is not responsible for these additional charges, which are your responsibility as a customer.
3 - HOW CAN I CHECK THE STATUS OF AN ORDER ?
When your order is shipped, you will receive an email notification including a tracking number that you can use to check the status of your order. The tracking information will be available within 48 hours.
If you do not receive your order within 10 days of receiving the shipping confirmation email, please contact us at monlienatelier@gmail.com specifying your name and order number and we will make the necessary checks.
4 - RETURNS
We hope you will love Mon Lien Atelier products, but if you are not satisfied for any reason, we have a 14 day return policy after receiving the item to request a return.
To be eligible for return, the item must be in the same condition it was received, unworn or unused and in the original packaging. A receipt or proof of purchase is also required.
Please note that returns should be sent to the following address:
Via Antonio Baldissera, 1
20129 Milan - Italy
Items sent back to us without a return request will not be accepted. If your country of residence is not Italy, it may take longer than expected for the goods to be shipped.
To initiate a return, you can contact us at monlienatelier@gmail.com.
5 - DAMAGES AND PROBLEMS
Please check your order on receipt and contact us immediately if the item is faulty, damaged or you have received the wrong item so that we can assess the problem and rectify it.
Some types of items cannot be returned, such as customised products.
Unfortunately, we cannot accept returns of clearance items or gift cards.
6 - CHANGES
The quickest way to ensure you get what you want is to return the item in question and, once the return has been accepted, make a separate purchase for the new item.
The European Union provides for a 14-day cooling-off period.
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused and in its original packaging. A receipt or proof of purchase is also required.
7 - REFUNDS
Once your return has been received and checked, we will inform you whether or not your refund has been approved. If approved, the refund will be made automatically using the original payment method within 10 working days. Please note that it may take some time for the bank or credit card company to process and issue the refund.
All orders are processed within 1-7 working days (excluding weekends and holidays) after receipt of your order confirmation email. When we ship your order, you will receive a notification.
We have no control over potential delays due to problems with the postal service or force majeure events, but we will endeavour to process orders as soon as possible.
2 - RATES AND ESTIMATES FOR DOMESTIC AND INTERNATIONAL SHIPMENTS
Free shipping is provided for all orders in Italy and from 100€ in Europe.
The shipping rates for your order will be calculated and displayed at check-out.
We currently offer international shipping to Europe, Switzerland, USA and UK.
Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Mon Lien Atelier is not responsible for these additional charges, which are your responsibility as a customer.
3 - HOW CAN I CHECK THE STATUS OF AN ORDER ?
When your order is shipped, you will receive an email notification including a tracking number that you can use to check the status of your order. The tracking information will be available within 48 hours.
If you do not receive your order within 10 days of receiving the shipping confirmation email, please contact us at monlienatelier@gmail.com specifying your name and order number and we will make the necessary checks.
4 - RETURNS
We hope you will love Mon Lien Atelier products, but if you are not satisfied for any reason, we have a 14 day return policy after receiving the item to request a return.
To be eligible for return, the item must be in the same condition it was received, unworn or unused and in the original packaging. A receipt or proof of purchase is also required.
Please note that returns should be sent to the following address:
Via Antonio Baldissera, 1
20129 Milan - Italy
Items sent back to us without a return request will not be accepted. If your country of residence is not Italy, it may take longer than expected for the goods to be shipped.
To initiate a return, you can contact us at monlienatelier@gmail.com.
5 - DAMAGES AND PROBLEMS
Please check your order on receipt and contact us immediately if the item is faulty, damaged or you have received the wrong item so that we can assess the problem and rectify it.
Some types of items cannot be returned, such as customised products.
Unfortunately, we cannot accept returns of clearance items or gift cards.
6 - CHANGES
The quickest way to ensure you get what you want is to return the item in question and, once the return has been accepted, make a separate purchase for the new item.
The European Union provides for a 14-day cooling-off period.
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused and in its original packaging. A receipt or proof of purchase is also required.
7 - REFUNDS
Once your return has been received and checked, we will inform you whether or not your refund has been approved. If approved, the refund will be made automatically using the original payment method within 10 working days. Please note that it may take some time for the bank or credit card company to process and issue the refund.